Tuesday, May 11, 2010
What will consumer care look like in 5 years?
1.The Need for Speed (anything below 60mps will be unthinkable)
2. Collaboration Everywhere (your contacts will be worldwide)
3. Work at Home Agents (everyone will work at home)
4. Mobile (75% of your customers will call you via mobile phone)
5. Proactive care (to be able to tell before it will happen for the usual consumer)